Privacy Policy

SnakePit Wigan (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website https://www.snakepitwigan.com or make purchases through our store.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide Directly

• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed via secure third-party payment gateways)
• Account details (if you register an account)

1.2 Information Collected Automatically

When you use our website, we may collect:

• IP address
• Browser type and version
• Operating system
• Pages viewed and the duration of your visit
• Referring website addresses

1.3 Information from Cookies

We use cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Data

We use your data to:

• Process and deliver your orders.
• Provide customer support.
• Personalise your shopping experience.
• Send order confirmations, shipping updates, and other transactional emails.
• Improve our website and services.
• Comply with legal obligations.

3. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with:

• Service Providers: Third-party services such as payment processors, delivery services, and IT support.
• Legal Authorities: When required to comply with legal obligations.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets.

4. How We Store Your Data

We store your personal data securely using encryption and other security measures. Data retention periods are as follows:

• Order information: Retained for six years for tax and accounting purposes.
• Account information: Retained until you delete your account.

5. Your Rights

Under the UK GDPR, you have the following rights:

• Access your data.
• Correct or update inaccurate data.
• Request deletion of your data.
• Restrict processing of your data.
• Data portability.
• Object to processing for direct marketing.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at [email protected].

6. Cookies

Cookies are used to:

• Maintain your shopping cart.
• Remember your preferences.
• Analyse website traffic.

You can control cookies via your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us at:

SnakePit Wigan
Email: [email protected]